Is fully committed to total Customer Satisfaction.
We respond to the needs of our customers in trading of general marine hardware products, rigging of ropes and net making, which meets their requirements at a competitive price and delivering to them on-time.
Additionally, this is achieved by satisfying the customer’s requirements by continually improving our Quality Management System and skills level of our staff.
Our staff shall be made aware of the Company’s Quality Policy to ensure that the Quality Objectives are achieved
Our quality objectives are:
Strive to achieve a Customer satisfaction rating of ‘Fully Satisfied’ or higher
The company shall maintain 99% Customers
Acceptance rate of all Products and Services supplied
Ensure ‘Local Supplier on Time Delivery rate,’ is higher than 98%